Delivery Times & Shipping Policy
Current Shipping Times: Most orders are shipping the same or next business day. Large orders like bumper sets or wheel and tire packages might have longer ship times.
Drop ship item ship times vary by vendor. Here is a brief estimate of lead times for drop ship items:
- Awnings - Usually ship in 2-3 business days
- Bike Racks - Usually ship in 2-3 business days
- Carpet Kits - Usually ship in 1-2 weeks
- Curtains - Usually ship in 2-3 weeks
- Dash Mats - Usually ship in 2-3 business days
- Door Panels - Usually ship in 2-3 months
- Fender Flairs - Usually ship in 1-2 business days
- Floor Mats - Usually ship in 1-2 business days
- Pop-Top Tents - Usually ship in 3 months
- Snow Chains - Usually ship in 1-2 business days
- Storage Consoles - Usually ship in 5-6 weeks
Shipping Exclusions: Due to the ongoing conflict, we are currently unable to ship to the Russian Federation.
Shipping in the United States: We ship via USPS, UPS, or truck freight. Some items have shipping restrictions based on weight or dimensions.
• UPS Ground: This service typically averages 1-5 business days and delivers Monday through Friday only. We also provide UPS 3-Day Select, 2nd Day Air and Next Day Air services at an extra cost. IMPORTANT: UPS ONLY GUARANTEES NEXT-DAY AIR. ALL OTHER SERVICES MAY TAKE LONGER THAN TWO OR THREE DAYS.
• USPS Priority Mail: This service averages 2-6 days and delivers Monday through Saturday. Despite its speedy name, Priority Mail is not considered an expedited service and is not guaranteed to reach your address in an expedited time frame. Orders shipped to post office boxes must be sent via USPS. Packages that weigh under 13 ounces can ship via USPS First Class Mail at a discounted rate.
• UPS Surepost: This service averages 2-6 business days and delivers Monday through Saturday. This service is a joint venture between UPS and USPS where UPS will run the package through their normal delivery system, and then deliver it to your local post office who will then carry it the last leg of the race to you. This service is ONLY for packages under 10 lbs. Benefits of this service are that it provides UPS' great tracking services, eliminates UPS residential handling fees, and can deliver UPS packages to a PO Box. The downside, it can take a little while longer to deliver to you.
This service is great for CONTINENTAL US shipments, but should be avoided for Alaska and Hawaii as it may cause an additional 2-3 week delay on your order.
• Some items are subject to a handling fee to cover materials and extra packaging time.
UPS Ground Service Map
Below is a map indicating approximately how long it takes UPS Ground service to get from our facility to your doorstep.
Canadian and International Shipping
USPS First Class Mail is available for packages weighing less than 4 lbs. shipping internationally. This is the least expensive method available and takes approximately 4-6 weeks (no guarantees!).
USPS Priority Mail International takes 7-10 days to arrive at the border, but can take up to 2 months to clear customs. No joke! Regardless, it is still the best way to go. Please be aware that these shipments cannot be tracked, period. All one can do is wait patiently for the parcel to arrive.
UPS International services are also available. UPS shipments are fast, able to be tracked, and are often less expensive than USPS Priority Mail shipments. The downside is that for standard services UPS charges 30-60% of the total product value in brokerage fees. Below is a chart of the brokerage fees to Canada (only). These fees are in ADDITION to import duties that will be imposed by your local government. Other fees may also apply.
UPS Worldwide Expedited and Worldwide Express Services are available for all countries around the world. Please call our customer service team at (888) 469-3789 or email us at sales@GoWesty.com to obtain a quote for these services to your country.
NOTE FOR CANADIAN ORDERS: UPS International shipments cannot be shipped to a Canadian post office box.
UPS Brokerage Fees to Canada
These are the approximate brokerage fees as of December 2022.
|
Cost of Order |
UPS Standard to Canada Brokerage Fee |
UPS Expedited & Express Brokerage Fees |
|
> $40.00 |
None |
None* |
|
$40.01 - $60.00 |
$17.25 |
None* |
|
$60.01 - $100.00 |
$20.55 |
None* |
|
$100.01 - $150.00 |
$27.40 |
None* |
|
$150.01 - $200.00 |
$31.30 |
None* |
|
$200.01 - $350.00 |
$57.30 |
None* |
|
$350.01 - $500.00 |
$63.75 |
None* |
|
$500.01 - $750.00 |
$75.95 |
None* |
|
$750.01 - $1000.00 |
$85.85 |
None* |
|
$1000.01 - $1600.00 |
$101.35 |
None* |
|
$1600.01 - $2500.00 |
$115.25 |
None* |
|
Each Additional $1,000.00 |
$8.00 |
None* |
*When brokerage service for your imports is provided by UPS or its designate, there is no Entry Preparation Fee for routine customs clearance of UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Freight, UPS Worldwide Express Freight Midday, UPS Worldwide Express Saver, and UPS Worldwide Expedited shipments, including up to five classification lines. Charges may apply for more complex customs clearance procedures.
Additional Charges that May Apply:
| Duty and Tax Amendment | $50.00 |
| Import Permits (Each) | $23.00 |
| Participating Government Department and Agency (PGA) Processing Fee | $16.00 |
| Low-Value Shipment Amendment | $15.00 |
| Each Additional Classification Line After the First Five Lines (Per Line) | $5.00 |
|
Import Collect on Delivery (ICOD) Fee The ICOD Fee is assessed when collecting import charges on delivery. To avoid the ICOD fee, enrol in UPS My Choice® to receive advance notification of import charges and pay online. Or call 1-800-PICK-UPS and ask about setting up a UPS Customs Brokerage/Importer Account |
$6.00 |
|
Invoice Integrity Fee |
$5.00 |
|
Warehouse Storage – Air/Ground, per Day After Two Days Assessed when shipments remain in the UPS warehouse after the two free days regardless of the customs broker |
$20.00 + $0.04 per lb. per day |
Customs and Duties
GoWesty does not pay for any Local Fees, Taxes, Customs, Duties or Tariffs. This is the responsibility of the customer to their local and national government agencies. Please note that GoWesty will NOT declare your order as a gift or indicate a lower value on your customs form to circumvent these fees, as doing so is illegal—so please don't ask!
Extra Cost Items
Some items require extra shipping cost because they are oversized or heavier than normal (items like bumpers, awnings, hitches and the like). These extra cost charges will be noted in the product description and can be calculated based on size of package, not necessarily the weight.
Shipping Costs
All shipping costs on our website are estimates based upon the weight and dimensions of your order. Upon occasion, our shipping calculator will be unable to calculate an accurate shipping quote for your order. In this event, you will be contacted prior to your order shipping to receive approval of the shipping adjustment.
Shipping Insurance
Starting April 24, 2023, customers will have the option to opt into insurance on their order by toggling on the insurance option during checkout:
If you have opted into insurance, your package will be insured for the full value. If you have not opted into insurance and something happens to your shipment, GoWesty will be unable to assist you with either an insurance claim with the carrier or a replacement in merchandise.
If you have paid for Insurify insurance and need to submit a claim, please do so at the link below:
https://gowesty.myshopify.com/a/insurify/claim
Drop Shipping
GoWesty will occasionally ship to you directly from the manufacturer or supplier warehouse to save cost and delivery time to our customers (which allows us to maintain lower pricing). This also helps you if we do not have an order item in stock, as we will then ship it from another supplier to avoid long waiting periods for your parts. For this reason, many orders will be shipped in 2 or more boxes. This will not affect your shipping cost—you pay only the Shipping Price listed on your order confirmation (unless we contact you for approval for some reason).
Back Orders
GoWesty tries to stock every item listed in our catalog and website, but on occasion an item will not be in stock at the time of your order request. If we cannot fulfill an order within 2 business days, we will contact you to see if you would like to 1) remove the out-of-stock items from your order or 2) if you would prefer to cancel the entire order.
Unfortunately, GoWesty does not have the ability to back order your shipment at this time.
Processing & Delivery Times
GoWesty is diligent about processing orders as quickly as possible. In most cases, we are able to fulfill online orders within 24 to 48 hours (Monday through Friday). However, if your order is placed during (or shortly after) one of our promotional sales, processing time can be delayed by up to 5-7 business days. We will run a banner on our site and put a notice in your order confirmation about any processing delays.
Please allow 7-10 working days for your order to arrive and PLEASE notify us after this time if you have not received it so we can check on your order. Items such as carpets, upholstery, trim panels, car covers and special orders typically take 2-3 weeks to manufacture, plus the normal shipping time (so plan ahead when coordinating your restoration project, because most of these time frames cannot be changed).