Shipping Policy

Shipping in the United States

We ship via USPS, UPS, or truck freight. Some items have shipping restrictions based on weight or dimensions.

• UPS Ground: This service averages 1-5 business days and delivers Monday through Friday only. We also provide UPS 3-Day Select, 2nd Day Air and Next Day Air services at an extra cost. Please call our customer service team toll-free at (888) 469-3789  to arrange for expedited shipping. 

• USPS Priority Mail:  This service averages 2-6 days and delivers Monday through Saturday. Despite its speedy name, Priority Mail is not considered an expedited service and is not guaranteed to reach your address in an expedited time frame. Orders shipping to post office boxes must be sent via USPS. Packages that weigh under 13 ounces can ship via USPS First Class Mail at a discounted rate. 

• UPS Surepost: This service averages 2-6 business days and delivers Monday through Saturday. This service is a joint venture between UPS and USPS where UPS will run the package through their normal delivery system, and then deliver it to your local post office who will then carry it the last leg of the race to you. This service is ONLY for packages under 10 lbs. Benefits of this service are that it provides UPS' great tracking services, eliminates UPS residential handling fees, and can deliver UPS packages to a PO Box. The downside, it can take a little while longer to deliver to you. 

This service is great for CONTINENTAL US shipments, but should be avoided for Alaska and Hawaii as it may cause an additional 2-3 week delay on your order. 

• Some items are subject to a handling fee to cover materials and extra packaging time.

UPS Ground Service Map

Below is a map indicating approximately how long it takes UPS Ground service to get from our facilities to your doorstep.

Outbound UPS Days in Transit Map

Canadian and International Shipping

USPS First Class Mail is available for packages weighing less than 4 lbs. shipping internationally. This is the least expensive method available and takes approximately 4-6 weeks (no guarantees!).

USPS Priority Mail International takes 7-10 days to arrive at the border, but can take up to 2 months to clear customs. No joke! Regardless, it is still the best way to go. Please be aware that these shipments cannot be tracked, period. All one can do is wait patiently for the parcel to arrive.

UPS International services are also available. UPS shipments are fast, able to be tracked, and are often less expensive than USPS Priority Mail shipments. The downside is that for standard services UPS charges 30-60% of the total product value in brokerage fees. Below is a chart of the brokerage fees to Canada (only). These fees are in ADDITION to import duties that will be imposed by your local government. Other fees may also apply.

UPS Worldwide Expedited and Worldwide Express Services are available for all countries around the world. Please call our customer service team at (888) 469-3789 or email us at sales@GoWesty.com to obtain a quote for these services to your country.

NOTE FOR CANADIAN ORDERS: UPS International shipments cannot be shipped to a Canadian post office box. 

UPS Brokerage Fees to Canada

 These are the approximate brokerage fees as of March 2019.

Cost of Order

UPS Standard to Canada Brokerage Fee

UPS Expedited & Express Brokerage Fees

> $20.00

None

None*

$20.01 - $40.00

$7.00

None*

$40.01 - $60.00

$16.75

None*

$60.01 - $100.00

$19.95

None*

$100.01 - $150.00

$26.60

None*

$150.01 - $200.00

$30.40

None*

$200.01 - $350.00

$53.00

None*

$350.01 - $500.00

$58.95

None*

$500.01 - $750.00

$70.20

None*

$750.01 - $1000.00

$79.30

None*

$1000.01 - $1600.00

$93.65

None*

$1600.01 - $2500.00

$106.50

None*

Each Additional $1,000.00

$7.35

None*

*When brokerage service for your imports is provided by UPS or its designate, there is no Entry Preparation Fee for routine customs clearance of UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Freight, UPS Worldwide Express Freight Midday, UPS Worldwide Express Saver, and UPS Worldwide Expedited shipments, including up to five classification lines. Charges may apply for more complex customs clearance procedures.

Customs and Duties

GoWesty does not pay for any Local Fees, Taxes, Customs, Duties or Tariffs. This is the responsibility of the customer to their local and national government agencies. Please note that GoWesty will NOT declare your order as a gift or indicate a lower value on your customs form to circumvent these fees, as doing so is illegal—so please don't ask!

Extra Cost Items

Some items require extra shipping cost because they are oversized or heavier than normal (items like bumpers, awnings, hitches and the like). These extra cost charges will be noted in the product description and can be calculated based on size of package, not necessarily the weight.

Shipping Costs

All shipping costs on our website are estimates based upon the weight and dimensions of your order. Upon occasion, our shipping calculator will be unable to calculate an accurate shipping quote for your order. In this event, you will be contacted prior to your order shipping to receive approval of the shipping adjustment.

Drop Shipping

GoWesty will occasionally ship to you directly from the manufacturer or supplier warehouse to save cost and delivery time to our customers (which allows us to maintain lower pricing). This also helps you if we do not have an order item in stock, as we will then ship it from another supplier to avoid long waiting periods for your parts. For this reason, many orders will be shipped in 2 or more boxes. This will not affect your shipping cost—you pay only the Shipping Price listed on your order confirmation (unless we contact you for approval for some reason).

Back Orders

GoWesty tries to stock every item listed in our catalog and website, but on occasion an item will not be in stock at the time of your order request. If we cannot fulfill an order within 2 business days, we will contact you to see if you would like to 1) remove the out-of-stock items from your order or 2) if you would prefer to cancel the entire order. Unfortunately, GoWesty does not have the ability to back order your shipment at this time.

Delivery Times

GoWesty is diligent about processing orders as quickly as possible. In most cases, we are able to fulfill online orders within 24 to 48 hours (Monday through Friday). However, if your order is placed during (or shortly after) one of our promotional sales, processing time can be delayed by up to 5-7 business days. We will run a banner on our site and put a notice in your order confirmation about any processing delays. 

Please allow 7-10 working days for your order to arrive and PLEASE notify us after this time if you have not received it so we can check on your order. Items such as carpets, upholstery, trim panels, car covers and special orders typically take 2-3 weeks to manufacture, plus the normal shipping time (so plan ahead when coordinating your restoration project, because most of these time frames cannot be changed).